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Audio Visual Technology Intern
Apply now for: Fall 2024
*Fall applications will be available in April. Spring and Winter applications will be available in August.
Time Commitment: 2-3 Days per week for 12 weeks
Summary
The New England Aquarium is currently seeking an Audio Visual Technology Intern to assist with the daily operations of New England Aquarium's multifaceted presentation needs. The A/V Intern will assist with the installation, maintenance, and troubleshooting related to A/V equipment serving both the Aquarium's public facing exhibits, presentation spaces, event rentals, and internal operations. Additionally, the intern will work directly with a diverse base of staff to troubleshoot A/V needs and concerns. The ideal candidate will be a highly motivated, self-starter, whom possess excellent customer service skills, and is looking to positively influence the institution's mission of Protecting the Blue Planet.
This position will report to the IT Helpdesk Supervisor. The intern will be an active participant in a dynamic team who are working to implement innovative new technological solutions benefiting all departments within the diverse and expansive operations of New England Aquarium.
Duties/Responsibilities include, but not limited to:
- Installs maintains and troubleshoots Audio/Visual equipment serving a diverse set of needs
- Provides maintenance on Aquarium exhibits and AV equipment in conference rooms on equipment including but not limited to iPads, projectors, microphones, speakers, amplifiers and LCD displays
- Works with staff to resolve A/V issues by talking them through a series of steps, by email, face to face, or over the phone
- Prepare reports as needed
- Answers high volume of telephone calls, responds to voice mail and email messages
- Performs position related duties as assigned
- Provides exceptional customer service to all New England Aquarium staff, volunteers, interns and applicants
Skills/Qualifications:
- Strong PC skills including working within both Mac and Windows environments
- Knowledge of software such as WebEx, Skype, Google Hangouts, Zoom conferencing preferred
- Comfortable working in a busy live environment with staff and visitors
- Requires a minimum of 2 years of completed undergraduate study
- Interest in the fields of technology, computer science, information systems, information technology, computer engineering, or software engineering
- Self-motivated and detail-oriented; strong analytical, critical thinking, problem-solving abilities; ability to work independently as well as on a team
- Strong interpersonal, organizational, communication (verbal and written), and relationship building skills
- Demonstrated experience working in a fast paced environment and customer service experience strongly preferred
Organizational Description:
The New England Aquarium is a catalyst for global change through public engagement and education, commitment to marine animal conservation, innovative scientific research, and effective advocacy for a vital and vibrant ocean.
Department Description:
The Department of Information Technology aids in the design, implementation, and ongoing support of systems that efficiently manage processes in every facet of the Aquarium's daily operations including daily administrative tasking, point of sale, audio-visual presentations, and internationally renowned research efforts. The team supports and manages the technological needs related to a staff of more than 350 whom serve in five diverse facilities.
To Apply:
Please register an account here and click "Submit an Application." If you already have an account, please login and click "Submit an Application."
Questions?
Visit: Frequently Asked Questions
E-mail: intern@neaq.org
Applications should be submitted by*: February 21st, 2024
For details about priority deadlines, please click here
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